Company Policy

  • Osmile Privacy Policy
  • Osmile Privacy Policy

    To support the protection of personal data and maintain the right to personal privacy, Osmile Technology Co., Ltd  ("Osmile"), in the following statement, will explain to you the purposes, categories, and the scope and method of use of the collection of personal data by Osmile, as well as the related rights you are entitled to exercise. The purpose of this privacy policy and the disclosures below is to help you understand the personal data protection policy adopted by Osmile. If you have any questions regarding matters related to the protection of personal data, you may contact Osmile, we will respond with an explanation as soon as possible. 

     

     

    Scope of applicability 

    The Osmile privacy policy and the disclosures contained herein are applicable only to the websites owned and operated by Osmile. The Osmile websites may possibly contain website links or services provided by other cooperating partners, and for the privacy policies and the disclosures regarding personal data protection adopted by those Osmile websites or the cooperating partners' websites, please go to their respective websites.

     

    The purposes and categories of personal data collection 

    For the purposes of marketing, providing advertisements (including those provided by Osmile or third parties), customer management and service, operating telecommunication businesses and telecommunication value-added network businesses, providing network communication and information services, regulatory supervision of telecommunications and communications, providing internet shopping and other e-commerce services, fulfilling legal and contractual obligations, protecting the rights and interests of the parties and interested parties, providing after-sales services, and operating businesses in conformance with the lines of business specified in the business registration or articles of incorporation, Osmile, in accordance with the nature of each of those services, may possibly collect your name, contact information (including, but not limited to, telephone number, email address, and postal address), the name of the entity you work for, your occupational title, information necessary for completing collection of data.

     

    In addition, to improve service quality, Osmile, in accordance with the nature of the services it provides, will record the user's IP address and the data of the activities engaged in by the user in using Osmile services (e.g. the telephone number dialed by the user and the location for communication selected by the user). But such data will be used only to analyze the network traffic and communication quality and to study network behavior so that the quality of Osmile services can be improved, and the data will be used only in aggregate analysis and will not be linked to any specific individuals. 

     

    In practice, you will be providing the following two types of data when you use the Osmile service:

    (1) Active data: Personal data that you voluntarily provide to Osmile.

    (2) Passive data: Data automatically generated by the system when you use the Osmile service.

     

     

    The three types of data are explained as follows:

    Active data: Active data encompasses all information that is used to verify your identity and provide services for you, and such data includes your Osmile user account and password, which are directly stored in the central servers of Osmile. Active data also includes payment data in connection with your decisions about purchase of paid or value added services. Active data further includes other data that you voluntarily provide.

    Osmile will use any letters spontaneously sent and questions or feedback filled in the forms by users to improve the software. Osmile also reserves the right to use those comments or feedback in marketing activities. If Osmile decides to disclose the comment of a user on the website or to use it in other types of marketing activities, Osmile will not disclose any information that is likely to reveal the identity of the user, or alternatively, Osmile will disclose the information only after obtaining the consent of the user.

     

    Passive data: Passive data means information necessary for the provision of better functionality and improvement of service quality. Such information includes the version of the software you use. Passive data is generated automatically. Except for the various anonymous data collected by the system as statistics, none of the other information will be stored in the central servers. The statistics are used only to provide you with better service quality and to find out whether there is anyone attempting to vandalize the payment system or engage in other improper conduct.

     

     

     

    The use of personal data

    The personal data collected by Osmile that is sufficient to identify a user is provided only for processing and use by Osmile internally in accordance with the purposes of its collection. Osmile will not provide information sufficient to identify a user to any third party (either onshore or offshore), or use the data for any purpose other than the purposes for which it is collected, unless it gives prior explanation, or as necessary for the purpose of completing provision of services or fulfilling contractual obligations, or as necessary for the completion or execution of relevant services or functions for which you have already registered for use, or in accordance with applicable laws and regulations, or as ordered or requested by a competent authority so empowered.

     

    Osmile will continue to retain, process, and use relevant information during the effective term of the Agreement and the period for which the information is required to be retained as provided by laws or regulations.

     

     

     

    Data security

    Osmile will maintain the security of personal data by employing reasonable technology and procedures consistent with industry standards.

     

    In the process of using Osmile, the files in your computer, the information you transmit to Osmile, and the resource of your computer are all protected in accordance with advanced technologies. Protection mechanisms are in place for all of the data you provide, and the data searchable by others will be limited to only what you have set in the personal profile to be available for search by others. All passive data will be stored only temporarily in a secure database, and only anonymous statistics will be collected (with the exception of the data required for the billing systems of certain paid or value-added services that require Osmile to collect your information to confirm your identity and to comply with local laws and regulations). The resource of your computer will not be accessed by third parties because of the use of the Osmile service. 

     

    Rights of the party whose data is collected

    Users may log in to the Osmile website to search or review their own personal data. If your personal data has changed, or you discover your personal data is incorrect, you may request revision or correction at any time.

     

    The party whose data is collected may request a search or review of their own personal data or may request that the party be given a copy, provided that Osmile may collect necessary fees and costs at its discretion. When there no longer exists a purpose for collecting the data, or the prescribed period has expired, you may request that the data be deleted or that processing and use of the data cease, provided that this does not apply when the data is necessary for Osmile in its execution of duties or business.

     

    If you wish to delete any user data that has been registered with Osmile, you may contact Osmile by sending an email to the customer service mailbox, or alternatively, you may contact the customer service personnel of Osmile directly using the problem reporting form provided on the website. After receiving your request for deletion of personal data, Osmile will confirm with you by email and inform you of its receipt of your message, and within the following 15 working days, Osmile will delete the related data to the greatest extent possible (with the exception of data for which retention is required by a law or regulation, and data in connection with improper or illegal use). IMPORTANT: Osmile may possibly be unable to completely remove your user account because of residual data left on the Internet after individual uses, and in such case, the account deletion procedure may possibly fail. In addition, to the extent permitted by laws and regulations, Osmile reserves the right not to accept a request for account deletion.

     

     

    Effects of exercising rights

    If you are unwilling to provide to Osmile and its cooperating partners the required personal data that will enable the smooth provision of Osmile related services or allow a given transaction to be successfully completed or carried through to conclusion, and to consent to the collection, processing, use, and international transmission of such personal data by Osmile and its cooperating partners in accordance with laws and regulations, related terms of service, and related privacy policy and its disclosures, Osmile will respect your decision, but depending on the nature or requirements of any given service, you may, as a result, be unable to use the given service or complete the given transaction. Osmile also reserves the right to refuse to provide any such service or to complete any such transaction.

     

    The right to amend the privacy policy

    Osmile is entitled to amend this privacy policy and the related disclosures at any time, and may subsequently publish the amendments on an appropriate location of the Osmile website without giving individual notifications. You may at any time review the amended privacy policy and related disclosures on the Osmile website.

     

    Copyright © 2020 Osmile Technology Co., Ltd. All rights reserved.

  • Overseas Goods Return Policy
  • Overseas Goods Return Policy
     
    14 Days of return policy
    Customer could return goods to Osmile in 14 days after purchase, if the goods are found to be faulty, defective, and non-artificial damaged.  
     
    Before returning the goods
    When returning faulty goods, customer are required to provide payment receipt or tracking number , as well as description condition of the faulty goods, and email them to Sales@osmile.com.tw
     
    After Osmile Technician confirm that the goods are purchased from Osmile, and not artificially damaged. Osmile will inform the customer to return damaged goods
     
    After returning the goods
    Once Osmile Technician receive the goods and confirm that the goods are purchased from Osmile, and non-artificially damaged. Then Osmile will proceed to repair or sending a brand new unit back to customer, depends on the condition of the defective goods.
     
    However, if Osmile Technician receive the goods and confirm that the goods are not purchased from Osmile, and found to be artificial damaged. Then Osmile will inform customer that the goods shall not send to Osmile for repair.
     
    Any questions about goods return policy, please feel free email us at Sales@osmile.com.tw
     
  • Taiwan Goods Return Policy
  • Taiwan Goods Return Policy
     
    7 Days of return policy
    Customer could return goods to Osmile in 7 days after purchase, if the goods are found to be faulty, defective, and non-artificial damaged.  
     
    Before returning the goods
    When returning faulty goods, customer are required to provide payment receipt or tracking number , as well as description condition of the faulty goods, and email them to Sales@osmile.com.tw
     
    After Osmile Technician confirm that the goods are purchased from Osmile, and not artificially damaged. Osmile will inform the customer to return damaged goods
     
    After returning the goods
    Once Osmile Technician receive the goods and confirm that the goods are purchased from Osmile, and non-artificially damaged. Then Osmile will proceed to repair or sending a brand new unit back to customer, depends on the condition of the defective goods.
     
    However, if Osmile Technician receive the goods and confirm that the goods are not purchased from Osmile, and found to be artificial damaged. Then Osmile will inform customer that the goods shall not send to Osmile for repair.
     
    Any questions about goods return policy, please feel free email us at Sales@osmile.com.tw